At Data Facilities Data Centers, we understand the critical nature of your infrastructure needs. That's why we offer a range of Remote Hands service levels designed to provide expert assistance exactly when you need it. Whether you require immediate response with our Expedited Service, timely support with our Standard Next Business Day (NBD) option, or prefer to schedule assistance for non-urgent tasks, our seasoned professionals are here to ensure your operations remain uninterrupted and efficient.
Response Time: Guaranteed response time of less than 1 hour. Any de-escalations to the Next Business Day (NBD) service level will be recharged at the proper service level.
Ideal For: Addressing emergency issues that require immediate or ASAP assistance. This service is available at a premium and is suitable for critical situations where downtime must be minimized.
Response Time: Response guaranteed by the next business day or as soon as possible, ensuring that your infrastructure needs are addressed promptly.
Ideal For: Handling common tasks that do not require fixed scheduling or immediate assistance. Certain tasks may qualify for our courtesy remote hands service.
Response Time: Service is scheduled 24x7 in collaboration with Data Facilities. It is available at a premium and provides the flexibility to plan and execute maintenance tasks according to your schedule.
Ideal For: Performing planned maintenance or addressing out-of-office hours tasks that require coordination with your team. This service is ideal for situations where the availability of our staff on a bridge or step-by-step troubleshooting is necessary.
Our team is skilled in handling all aspects of cable installations and management, ensuring that your infrastructure has the reliable connectivity it needs to operate efficiently and effectively.
We specialize in the expert installation and configuration of equipment in server racks, maximizing the use of space in your data center while ensuring that your equipment is set up for optimal performance.
From conducting RAID checks to configuring IPMI settings and replacing faulty parts, our team is equipped to perform comprehensive health checks to keep your systems running.
Our experts perform thorough tests and verifications, including light tests, to ensure that your network connections are stable, reliable, and operating at peak efficiency.
We provide oversight and coordination of vendor activities within the data center, ensuring that all work is completed to your specifications and in accordance with best practices.
Our team tracks and manages equipment inventory, ensuring that you have the resources you need when you need them, and helping you avoid unnecessary downtime due to equipment shortages.
We handle the storage and management of physical media, such as USBs or external hard drives, ensuring that your data is safe, secure, and easily accessible when you need it.
Our experts work with you to develop and implement storage solutions tailored to your specific needs, ensuring that your data is stored and managed in the most efficient and cost-effective manner possible.
