Optic and cable swaps
Pull, insert and label optics. Re-route copper or fiber patches. Identify and remove orphan cabling against your asset record.
[ Remote hands ]
Hands on your hardware. On the floor.
Remote hands at THG1 is performed by the senior engineers who operate the facility. Triage, optic swaps, cabling moves, console access, and rack-level diagnostics — with no need to dispatch personnel to the site.
- Modes
- Scheduled · Flexible · Expedited
- Billing
- Hourly — two rate plans
- Emergencies
- Within the hour
- Engineer
- Senior, on-site hours
Standard tasks.
Most requests fall into one of the categories below. Work outside this list is scoped and quoted before billing.
Console access
Crash-cart connection, serial-to-USB capture, BIOS / iLO / iDRAC walkthrough. We follow your runbook line by line on a call or in writing.
Hardware replacement
Hot-swap PSU, disk, fan or NIC modules from your spares cabinet. Box and ship out the failed part on your courier account.
Power-cycle and verify
Targeted reboot of a specific unit at the PDU, verified visually and on the network. Optional photo evidence on every action.
Inventory and audit
Photograph and serial-log the cabinet on request. Useful for audit packets and end-of-quarter asset reconciliation.
Receive and install
Sign for inbound shipments, rack and stack against your wiring plan, label per your scheme, return packaging for disposal.
One ticket, one engineer, one invoice line.
- Open the ticket. Email operations@ or use the form — include the cabinet ID, the action, any prerequisites (passwords go to a secure note, not the ticket body), and the mode: scheduled, flexible or expedited.
- Pick the pace. Scheduled and expedited work books a full hour plus a dispatch surcharge, and lands at the agreed slot. Flexible work bills our hourly rate in 15-minute increments and runs as engineer availability allows.
- Execution. A photograph is taken at start and at finish. Video is available on request for critical work.
- We bill the plan you picked. One line item against the ticket — no bundled hours hiding on the invoice.
Emergencies are prioritized; handling is typically within the hour, and sooner when staff is on-site.
[ Open a ticket ]
The remote-hands request.
Existing tenants ticket the work via operations@. New tenants — contact sales first; remote hands is included in the colocation contract.
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